Refund policy

SUPPLY NOTICE

Due to recent supply chain issues, certain product materials associated with particular items may be running low in stock. In the event this affects your purchase, you will be notified within 24-48 hours. 

 

REFUND POLICY

We have a 15-day return policy. If 15 days have gone by since you've received your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To start a return, you can contact us at info@melissagael.com. To complete your return, we require a receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return-related question at info@melissagael.com.

 

Damaged or Incorrect Items
Please inspect your order upon receipt. If the item is defective, damaged or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right. Please contact us within 15 days of receiving the item. 

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@melissagael.com. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds (if applicable)

If you are due a refund that you have not received, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done all of this, and you still have not received your refund, please contact us at info@melissagael.com.